Tag Archives: Customer service

Review: Atrocious Customer Service at the Park Inn Cape Town Foreshore

This is the sixth in a series of posts documenting my January 2019 trip around the world, which took me to Victoria Falls, Cape Town, Chiang Mai, and Hong Kong.  You can read my last post, which covered my flight on Kenya Airways from Victoria Falls to Cape Town, here…. Read more »

K is for Kafkaesque: KLM Cityhopper Bergen to Amsterdam and train connection

This is part 9 in a series about my summer 2017 trip, which took me to Norway, the Netherlands, and Malta.  You can read an overview of the trip here. KLM Cityhopper Flt. 1186 Bergen to Amsterdam, ERJ-190 Sch. Dep. 10:45am   Sch. Arr. 12:30pm Act. Dep. 11:45am   Act. Arr. 1:20pm… Read more »

My Brazilian NightmAAre Part #2 – Searching for help at GRU, flying Gol GRU-SSA, & Bagless in Brazil

This is a continuation of the story of numerous American Airlines failures that got my Brazilian vacation off to a really disastrous and stressful start. When we left off, I was landing in Sao Paulo, having been rerouted from Rio due to a mechanical cancellation. Several AA agents had told… Read more »

My Terrible Day Part 1: A Horrid Qantas Customer Service Experience and the Outrageous Qantas Club Cairns

On a two-week adventure, you’re entitled to one bad travel day. For me, when something happens bad traveling alone, it’s very easy for me to get flustered and things to snowball, since there’s no one there to distract you or give you a Cher-style “Snap out of it.” My bad… Read more »